Frequently asked questions
Absolutely! If you'd like to feature more than one person we'd be happy to provide a custom package to suit you.
Simply let us know during our Clarity Call and we can arrange a quote tailored to you and your family.
We sure do!
If you live outside a 70km radius of Canberra, we're more than happy to travel to you for filming. Simply let us know during our Clarity Call and we can provide a custom package which factors in our travel expenses.
We currently don't have a studio, so cannot offer a service where you travel to us here in Canberra (at your own expense). On the other hand, if you know friends or family in Canberra (and they are happy for us to film at their home) we'd be happy to do our filming session(s) there.
We offer a very unique service and understand a video memoir won't be for everyone.
We'll run through a few questions during our obligation-free Clarity Call to make sure we're the right fit for each other.
But please don't let your introversion or camera shyness get in the way of creating a video legacy for you and your family. We speak to all different kinds of people, from all walks of life and with varying personalities.
Everyone has a story to tell. And we'll be right by your side, guiding you through the process every step of the way.
We understand your loved one might be hesitant to take part. Especially if they are shy and quiet by nature.
There might also be instances where they don't want to speak about the past due to grief, loss or trauma. Please know we only ever ask questions about what the person being filmed is comfortable answering. They can also change their mind on the day of filming about what topics they wish to keep off limits. We'll be there to guide you every step of the way.
If you're booking on someone else's behalf, we always ask to speak with the person directly that we'll be filming. We like to ensure they are comfortable with the process and have all the information about what to expect before we proceed with booking a filming date.
We've never had someone pull out of a video - even the ones who were hesitant at first. In fact, we find those who have the most reservations are the ones who sing our praises the most once they finish filming. They quickly realise, "it wasn't that bad after all".
Yes, we certainly do.
Gift vouchers are a wonderful way to celebrate birthdays, anniversaries and other important milestones for you and your loved ones.
They make such a special and unique gift.
Simply get in touch with us and we'll be happy to provide a gift certificate.
You certainly can...
We explain more about this during our Clarity Call and in the information pack we send to you following our chat, but we offer extra add-ons to our packages (for an additional fee), including:
- Subtitles
- Hard copy DVD
- Photo montage (already included in our Complete Clarity package)
- Bloopers reel at the end (already included in our Complete Clarity package)
Written memoirs and photos are a wonderful way to record special moments and they have a special place in preserving the past.
But with the advancements in technology, especially around cameras and video, it's only fitting that we should begin to embrace this way of recording the stories, thoughts and wisdom of our nearest and dearest.
After all, a video captures everything we love and adore about our friends and family that standalone photos and the written word simply can't. It's about ensuring your family legacy isn't just seen in an old photo album or read in a book that might sit on a shelf collecting dust.
Imagine being able to sit down and hear your loved one tell old stories and hear them laugh, long after they're gone.
Or show little ones - who might otherwise have missed the chance to meet a sibling, parent or grandparent - the unique voice and stories of loved ones who have passed on.
Before we sit down and film, we'll speak directly to the person being featured in the video memoir for what's called a pre-interview.
During this process we'll uncover more about you or your loved one, and get a better picture on their values and personality, as well as what memories and milestones they cherish the most.
From here, we compile a unique set of questions tailored to you or your loved one.
We would love to be able to offer this in our videos, but due to copyright laws, unfortunately we cannot include commercially licensed music.
We do have a wonderful catalogue of copyright-free music at our fingertips thanks to a platform called Epidemic Sounds. They offer high quality soundtracks in a variety of different music genres.
Past clients have loved the music so much, they've wanted to know the song title and artist.

